211 is a helpful service linking people with services and support. Are you using it?

04-211-smOn average, people looking for services will call up to eight places before finding the right one. Many give up before getting the help they need. 211, a national toll-free phone service, can alleviate this stress.

211 is available 24 hours a day, 365 days a week to connect people to the help they need. Calls are answered by trained multilingual staff – human beings! – not an automated message. The Contra Costa Crisis Center is the designated 211 provider in Contra Costa County.

First 5 Contra Costa has funded 211 for several years, allocating about $128,000 annually.

Who’s calling 211 in Contra Costa County?

Last year, the Crisis Center’s 211 operators fielded more than 38,340 calls. Most of the callers requested help finding:

  • Homeless services & housing support
  • Financial aid
  • Food
  • Domestic violence support

Calls made on behalf of caregivers with young children came mostly from East County (29%) and West County (27%), followed by 18% from Central County. Most of the callers (89%) were women and 66% were people of color:

  • 39% African American
  • 21% Latino
  • 4% mixed race/other
  • 2% Asian/Pacific Islander

Online Services Also Available

The Crisis Center also maintains an online database of Contra Costa services and programs, along with resource guides on specific topics, such as the Help in Hard Times Guide. Nearly 100,000 local services/agencies were searched on this database last year.

So if you haven’t been using these services, start now. Help is just a call or click away.

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