That’s the question every parent with a child age five or younger is asked when they call 211, a National free phone service, administered locally by the Contra Costa Crisis Center, linking callers to needed community services and support. Even if parents are calling about housing or child care needs, they all get the opportunity to speak to a child development specialist.
First 5 Contra Costa recently allocated $60,000 to the Contra Costa Crisis Center to implement the program and make the Crisis Center’s 211 program even more responsive to families with young children. By partnering in this way, it helps First 5 Contra Costa implement Help Me Grow, a national model that increases early detection of children’s developmental concerns and their ability to access early intervention services. A telephone line, such as 211, that seamlessly connects parents to information and resources is an essential component of the Help Me Grow system.
211 is a helpful service linking people with services and support. Are you using it?
On average, people looking for services will call up to eight places before finding the right one. Many give up before getting the help they need. 211, a national toll-free phone service, can alleviate this stress.
211 is available 24 hours a day, 365 days a week to connect people to the help they need. Calls are answered by trained multilingual staff – human beings! – not an automated message. The Contra Costa Crisis Center is the designated 211 provider in Contra Costa County.
First 5 Contra Costa has funded 211 for several years, allocating about $128,000 annually.
According to the Annie E. Casey Foundation’s 2012 KIDS COUNT Data Book released in July, California fell to 41st out of 50 states in overall children’s well-being. When it comes to economic well-being, we’re 45th.
Children Now, a partner on the Data Book, reports that 36% of California’s children live in families where no parent has full-time, year-round employment – a 20% increase since 2008. The recession has taken its toll, and many of these families have turned to the safety net for the first time.
The Contra Costa Crisis Center, the organization implementing Contra Costa County’s 211 phone referral service linking people to community programs, reports that their operators continually field calls from frustrated callers whose needs far outweigh the services available. The most common requests from callers looking for services last year were for shelter or subsidized housing, rental and utility bill assistance, general financial assistance, and food pantry/food resources.